Give your team the freedom to multitask

Mistyssaktersf

Benefits of Live Chat Get a Generation Ahead If you communicate with your web visitors via live chat you know that they have expressed interest in your products just by visiting your website. Provide them with a positive experience and they will not only become a lead but maybe even a hot prospect soon. Live chat means you can attack while you're ahead. You don’t have to worry about missing out on deals with competitors because of long response times. Prospects who use live chat are actually more likely to make a purchase. of customers who say live chat is a major factor in their purchasing decisions are more likely to return to the site to make a purchase in the future. Customer support messaging is the most preferred customer service channel among consumers in South Korea Singapore India and the United States.

Customers can quickly find the right person to handle their specific problem which means providing them with a convenient and fast solution and creating a more positive perception of your brand. Save your business time and money Plus live chat saves your Email Marketing List team time and money. Depending on the complexity of the chat, sales reps can manage three to five live chats simultaneously and keep customer engagement high. One estimate suggests that on average, live chat costs less than a phone call. Important Features of Live Chat Tools Not all live chat tools are created equal. Here’s what to look for when purchasing live chat Your team can connect to your live chat from their laptops or mobile devices.




The best live chat tools ensure you never miss a lead by sending alerts to any device your team is logged in to with live chat anytime, anywhere. Your live chat tool integrates seamlessly with your chatbot tool. The most effective way to use live chat is to combine it with a chatbot that addresses common customer queries. Save live chat for times when human contact is needed. But you might want to experiment with your setup. If you want to have a chatbot on your landing page but want live chat directly on your product page then you should have the power to experiment and add what you want where you want. Make sure your live chat can run as a standalone tool but can be integrated with a chatbot when necessary otherwise you will find that your flexibility is limited.